Stance

Stance

Are you looking for a reliable printing company?

If so, you might want to consider us. Unfortunately, many employees in the printing industry tend to lack motivation. Humans are emotional beings and won't perform at their best in stagnant workplaces. We are different. Each of us takes responsibility for our work. We quickly adopt good practices and discard outdated habits. This constant revitalization means that all employees are proactive in energizing the company. This is our drive. Here are five things we focus on in customer service:

1. Quickest response time.

Our motto is "Don't keep the customer waiting." During business hours, we respond to inquiries and quote requests within 30 minutes to half a day at most. Our quick response is part of our service. By comparison, the average response time for our industry peers is 2-3 business days.

2. Be a reliable presence.

We alleviate the concerns and dissatisfaction of customers unfamiliar with ordering label printing. We continuously discuss how to ensure smooth experiences for our customers, focusing not just on product quality. If you notice anything, please let us know.

3. Build relationships with honesty.

First, we understand your issues. Then, we propose the best methods to create quality products. We aim to be your partner and advisor, not just a printing vendor, working with you on equal footing for a long-lasting relationship.

4. Seek specifics.

Specific information allows us to provide clear answers. Please share the "purpose," "desired texture," "dimensions," "number of colors," "quantity," and "deadline." Detailed instructions, including nuances, help us create satisfactory printed products for you.

5. Obsess over quality.

Our craftsmen are dedicated to perfect finishes. They meticulously inspect their creations, making adjustments until satisfied. They prefer to fix any issues immediately to avoid redoing work later, even if it seems excessive.

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