Commitment to Consumer-Oriented Practices

Consumer-Oriented Action Declaration

Kojima Label Printing Co., Ltd. is committed to creating high-quality labels that make products stand out and delight consumers.

1. Commitment from the Management
I engage sincerely with each employee, listen to their voices, and create an organization where everyone can have fair discussions. Through such discussions, we adjust our services and conduct to build long-term relationships with good customers.

2. Ensuring Corporate Governance
We strictly adhere to legal compliance. We conduct our work with integrity.

3. Employee Code of Conduct
Employees are expected to think and act flexibly even in emotional situations. While it is good to establish "forms" in our work, we avoid creating rigid thought patterns. In the production site, employees exhibit teamwork with a high perspective and produce printed products that meet strict standards. They find enjoyment in these two aspects. In the sales field, they listen to customer needs and provide the best possible service and technology.

4. Enhancing Information Provision
When creating custom printed products, providing knowledge about materials and finish images is essential. If you share your current situation and requirements, we will provide information impartially.

5. Handling Complaints
We are rooted in the idea of doing what we can to keep our customers liking us. We feel immense gratitude to many of our customers. However, there are rare cases where customers unilaterally blame us. For example, prioritizing cost, not checking prototypes, giving mass production instructions, and then expressing dissatisfaction after delivery. Handling such cases significantly lowers our motivation, so we responsibly decline future orders from such customers.

December 21, 2020
Kojima Label Printing Co., Ltd.
President Tetsuya Kojima